Resolved -
This incident has been resolved, monitoring will continue. All services are restored at this time. If you're experiencing issues with your server please contact our support.
Nov 12, 12:54 CET
Monitoring -
Game-panel & services are fully restored. Client area back online. Monitoring will continue.
Nov 12, 12:41 CET
Update -
Game-panel fully restored, confirmed connectivity for all back-ends. Game-servers should be stable moving forward. We will continue monitoring.
Work continues on the client area.
Nov 12, 11:48 CET
Update -
Still working through back-end connectivity, some services may still show as unknown in the control-panel until this has been fixed. Client area still being worked on.
Nov 12, 10:44 CET
Identified -
Game-panel is back online - working through back-end connectivity. Game-servers should be coming back online momentarily. Client area still being worked on.
Nov 12, 09:38 CET
Update -
Issue identified and a fix has been implemented, the team is working on restoring services at present.
Nov 12, 09:31 CET
Update -
We are continuing to investigate this issue.
Nov 12, 09:21 CET
Update -
Technicians are en-route to troubleshoot on-site.
Nov 12, 09:10 CET
Update -
The issue is still being investigated, root cause updated to outage. If you have a game-server located in Frankfurt, it may be unreachable at present due to this outage.
Nov 12, 09:02 CET
Investigating -
We're currently experiencing connectivity issues to our main back-end, this includes connectivity to gamepanel & billing area. Technicians are investigating at present.
Nov 12, 08:43 CET